Communication Skills

Executive Summary

In BPM, the concept of mentoring is very important. A person with experience in the profession recognized and caring development of its community. Someone available and able to volunteer to accompany another person. The mentor is a positive attitude and acts according to moral principles and rules of conduct (ethics). The mentor provides the bulk of the mentoring service. Credibility in the middle of the profession and his community is essential to the success of the mentoring program. Act with the mentee roles respect the confidentiality of the mentoring relationship with his mentee participate in the maintenance of the mentoring program in his region play a role of mutual support with other mentors to improve to become a better mentor active listening be integrated and straightforward questions, encourage and motivate the mentee avoid conflicts of interest or appearances of conflicts and building confidence self-esteem of the mentee to positively and ethically the mentoring program.

Communication Skills

Question 1: Should all members of the BPM team be considered as possible "mentors"? Explain and justify your answer.

BPM (Business Process Management) to the corporate methodology aimed at improving efficiency through the management of business processes should be modeled, organize, document and continuously optimize. As the name suggests, BPM focuses on management processes within an organization.

Through modeling of activities and processes may be a better understanding of the process and often this presents an opportunity for improvement. The organization of processes reduces errors, ensuring that processes are always behave the same way, reducing the margin for error and providing elements to display the status of the same during each stage. The process management ensures that they run efficiently, meeting quality standards previously established, and helping to obtain information that can then be used to improve them. It is through information obtained from the daily execution of processes, which can identify potential inefficiencies or flaws in them, and act on them to optimize them (Darity, 2008).

Similarly, the organizations that have BPM in them, those organizations slightly ahead of their competitors because they understand the importance of BPM. Whereas, in BPM, mentoring used to promote the transfer of knowledge between experienced and less experienced. In contrast to the coach of the mentor is usually not trained specifically for this activity, but has only one experience and / or more knowledgeable. The team members of BPM are all prospective mentors because they understand the processes of the organization. In the same way, they organized mentoring programs within organizations, and discuss the issues that the employees facing within the organization and outside the organization. The core function of BPM team is to improve the efficiency of the organization; therefore, it is the responsible for every team member that he/she must his/her role in facilitating the fellow employees because normally BPM team has vast experience in their job. Therefore, if every team member starts providing guidance to the fellow employees, it will undoubtedly boast up their confidence and they can also contribute in the success of the organization (Ragins & Simmering, 2006).Question 2: Who within the organization would be the ...