Communication in Healthcare

Introduction

Communication skills are important in all the arenas of healthcare to deliver quality health services. Interaction and communication are amongst the most imperative skills required for providing healthcare services to the point of patient satisfaction. This document discusses the principals of health and social care and communication in health and social care. The content of the document is designed to explore the critical aspects and importance of communication in the light of some case studies.

Discussion

Scenario 1

Answer 1.1

The essential representative form of communication is generally assumed as a

One way flow process comprising of a message, sender and receiver. The content of a message includes non verbal and verbal communication. Verbal communication are basically the sentences, phrases and words used. There are generally four elements of communication. Prosodic elements are the rhythms and intonations. These may influence how the sender delivers the message and the receiver interprets it. Paralinguistic elements consist of vocal but non-verbal gestures such as 'mmm' or 'ahhh'.These may modify the way messages are conveyed, especially with regards to the prosodic elements mentioned earlier. Kinesic elements incorporate body gestures, eye contact, body languase or gestures. For instance, different interpretations of messages could be passed on by a sender who was attempting to maintain eye contact as compared with a sender who was looking at their feet. Standing elements incorporate factors like physical appearance. Many people have pre-conceived notions of exactly what practitioners who deliver health and wellness information need to look like. This could involve their dress, gender, ethnic group and other appearance-related variables.

Answer 1.2

Communication is the most critical element in patient centered health care. Community nurses should have perfect communication skills to ensure maximum level interaction with native individuals that will facilitate them to provide maximum level healthcare benefits to those individuals. Communication involves good communication skills so that one might diagnose problem and offer solutions to it. Communication can help to interact with patients and provide them with high quality care that will satisfy their health care needs and also to promote health.

Self Assertiveness and negotiation skills are important on the clinicians and patients part. Good listening skills are important for clinician as he is supposed to listen and analyze each and every piece of information being delivered to him. There is no denial to the fact that communication is an important element of any health care approach. From diagnosis of the disease to health care promotion plans, communication is required at every step. Communication does not only involve guidance but also exchange of opinions that can generate those guidance pathways.

Anwer 1.3

A therapist is supposed to have and unbiased look at the life of client. Hence personal involvement in the life of client should just be taken down to the level whereby it will not jeopardize the personal opinion and insights of the therapists regarding the client. The out of office interactions, at majority of time, has no relation with therapy.

There are various unexpected issues that can complicate the ...