COMMUNICATION IN HEALTH CARE

Communicating in Health and Social Care Organisations

L1.1 Relevant theories for health and social care communication2

L1.2 Communication skills in Context of health and social care3

One-to-one communication Context4

Group communication4

L1.3 Methods to deal with inappropriate interpersonal communication5

L1.4 Strategies to support users of health and social care services with specific needs5

L2.1 Communication process is influenced by values and cultural factors6

L2.2 The legislation, charters and codes of practice7

L2.3 Organisational systems and policies8

L2.4 Improve the communication process in a health and social care setting9

Active listening10

Negotiating10

Assertiveness10

The team10

The organisation11

L3.1 Access and use standard ICT software packages to support work in health care11

L3.2 Benefits of using ICT in health and social care for users, care workers, and care organisation12

L3.3 legal considerations in the use of ICT impact on health and social care12

Conclusion13

References14

Communicating in Health and Social Care organisations

L1.1 Relevant theories for health and social care communication

In regards to the case study there was a lack in information transaction and transaction processes of information sharing that relies on the common set of rules (Northouse & Northouse, 1998). The transactional process of communication in context of the social and healthcare context is very significant for health promotion. It is the purposeful, instrumental, and essential process (Minardi &Reily, 1997). The plans for communication transactions are the part of health promotion (Kiger, 2004). The communication is effective if the professionals attain, act on and respond to the transactional messages successfully.

The dynamic or the multidimensional nature of the communication refers to those aspects that influence transactions. The communication can be broken down into two parts the relationship and content. The relationship comprises of the dynamics amongst the communicator involved in the communication such as in the case study relationship of the patients' relative Paul and the doctor, the communication content comprises of the information for transmission. The relationship and content depends upon the sender and receiver (Watzlawick et al., 1967). The message content also depends on whether the communication is verbal and nonverbal. The message composed of words, sentences and phrases is a verbal communication (Minardi & Reily, 1997). Whereas the nonverbal transaction comprises of paralinguistic, kinesics, standing and prosodic features (Ellis & Beattie, 1986). Prosodic are rhythm and intonation and rhythm, Paralinguistic comprises of the non-verbal expressions such as 'ahhh' or 'mmm' and the Kinesics depends on the gestures, posture, body language and eye contact. Standing features are the appearance-related such as dressing, ethnic group, gender, and other factors. In context of the case study the non verbal transactions include Kinesics and standing features as the patient was slumped forward in her chair towards her husband.

According to the Anna's health condition in the case, the medical staff were lacking in effective communication involves a wide range of skills in different situations and contexts that include the negotiation, listening, and assertiveness to achieve the goals in the particular setting. The effective interpersonal skills and communication are necessary at individual level and in teams or groups. There are five standards that influence the information sharing and thus possess a high ...