Code blue-Emergent Care (Assignment 4)

Code blue-Emergent Care (Assignment 4)

Introduction

As a chief operating officer of a clinic, a fifteen bed emergency room comes under his responsibility. Many complaints regarding many issues have been lodged against the Emergency Room and the services provided by the emergency rooms. Most of the complaints have been lodged within the past one year. The complaints that most of the patients have done include poor management of the Emergency Room and inadequate patient care. The patients and other visitors to the clinic also complained against the lack of space in the emergency room of the clinic. The lack of space in the emergency room caused a lot of patients to be sent back. Patients also complained against the long wait times that they have to bear before they are taken into the emergency room. Complaints have also been lodged against the lack of physicians and staff who can provide the patients with appropriate care in the Emergency Room. The following pages will try to identify and understand the root causes of the problems that the patients in the clinic are facing and against which they are lodging complaints. A strategic plan will also be devised which will be helpful in overcoming the problems of the patients in the emergency room. The fooling pages will also try to justify that how the “Good Samaritan Law” affects the appropriate treatment of the ER patients. The following pages will also provide an analysis of how the different levels of emergency services (basic, intermediate, transfer, and trauma) should be prioritized in the strategic plan. A plan to treat adults, minors, emancipated minors, or incompetent adults in the new ER organization will also be included in the assignment and will be addressed. A procedure to provide care to the patients who refuse to take the consent to the treatment will also be addressed in the assignment.

Discussion

The emergency room in the various clinics is responsible for providing the patients who are in emergency situations with exceptional care facilities. They are not only responsible for providing the patients with acute care in emergency but are also responsible for public health surveillance, safety care for the indigenous patients, procedural and observational care, occupational care and the disaster preparedness. They are essentially helpful in providing the primary health care to the patients. The complaints that the patients make against the services that are provided in the emergency department and the emergency rooms of a clinic are indicators of the quality of services that are provided at the clinic (Atack & Maher, 2009). Most of the complaints that were lodged against the emergency room of the clinic show that the aspect of customer care is essentially overlooked in most of the cases.

Root Causes of the Complaints about the Clinic

Inadequate Patient Care

There have been many complaints against the inadequate patient care that is provided to the patients in the emergency rooms of the clinic. Most of the complaints that were lodged against the clinic made this ...