CHANGE OR CONFLICT

Change or Conflict

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Abstract

This paper examines organizational change that lead to conflict in the form of employee resistance. The study also evaluates strategies to overcome resistance and manage conflict.

Change or Conflict

Introduction

Nowadays, organization is rapidly experienced change due to numerous reasons such as technology, globalization, immense competition and rapidly changing consumer demand. Organizations have to change in order to cope up with the market and competition. Hence, there is a need to find a balance between stability and change; whereas learn how to manage these change and conflicts within the organization.

Discussion

Kurt Lewin (1951) introduced the model of change of three step process of unfreezing, movement and refreezing. He examines the behavior as a dynamic forces balance functioning in opposite directions. Driving forces assists change because they drive employees in the desired direction. Preventing forces delay change, as employees are pulling in the opposite direction. Thus, these forces should be examined and three step model of Lewin can facilitate shift the balance in the planned change direction. The action research model is a change model that emphasizes on planned change that involves joint activities between organizational practitioners and organizational members. This process engages eight sequential steps that interact and overlap in practice; identification of problem, behavioral expert consultation, data collection and preliminary diagnosis, key group or client feedback, problem joint diagnosis, joint planning of action, and data collection after action. Change is constant, nonlinear and sudden. Fundamental changes in the place of work include those changes that have a traumatic and remarkable effect on personnel and environment of work. Suddenly asking an employee to do things differently and change their status quo. Hence, employee resists changing in the workplace means productivity loss. As a change dissatisfied, it is essential to get employees to buy into ...