CASE STUDY QUESTIONS OAKS HOTEL AND RESORTS

CASE STUDY QUESTIONS - Oaks Hotel and Resorts Limited



CASE STUDY QUESTIONS - Oaks Hotel and Resorts Limited

The following is a risk evaluation report which recognises the promise risks of the holiday resort, and the specific steps that will be taken to decrease its exposure. Adiscussion engaging older administration and several key personnel of the operative and designing level from the commerce was held earlier to talk about the issues. With the Hospitality business being in the high-risk class, it is more susceptible to public crisis, therefore it is important that we utilize the varied inputs from persons in order to be adept to develop and apply efficient risk reduction policies. www.oakshotelsresorts.com accessed 22 November 2010.

With that in brain, we will now look at the outcome.

The promise urgent situation areas can include:

1. Environmental degradation

Natural Hazards (earthquakes, inundating, landslides, hurricanes) Technological and Man-Made accidents (fire, atomic, viruses)

2. Social disturbances and unrest

Workplace violence

Employee problem and misconduct

Human resource-based

Death of boss or guest

3. Health & Safety issues

Food safety

Virus outbreak (bird influenza, SARS)

Incidents of visitor getting into major/minor accidents

4. Security issues

Criminality and Terrorism

Loss of guest belongings

In the event when a urgent situation happens, there are 3 foremost consequences that are regarded to be fatal to the Resort, mostly the contradictory influence it has on persons, financial situation, and its reputation. To minimize the exposure and consequences of the urgent situation, the subsequent steps have to be taken with esteem to the overhead issues. (Carrier, J. G. 2007 Pp. 34)

1. Environmental degradation

An crisis design will be mapped out, and it will encompass the essential activities to be taken in outlook of a crisis, along with the recognised get away routes. Employees will be briefed two times a year and a review of the crisis plan will be done. This is to double-check that they understand how to safely evacuate the locality, and how to defend themselves and guests should a catastrophe occurs. They are also boosted to join CPR training, or other crisis trainings.

2. Social disturbances and unrest

To counter workplace matters, such as workplace aggression, and employee problem and misconduct, the holiday resort will make an effort to sustain a conducive environment. Such efforts include: Inspection of work area including, but not limited to, desks and computer storage disks. Under situation accepted by administration, phone conversations may be monitored and voice posted letters notes may be retrieved in the process of supervising clientele service.

Employees are encouraged to report any incident that may involve a violation of any of the company's policies that are conceived to supply a comfortable workplace environment. Concerns may be offered to respective supervisors.

Educating & Training Employees. We will boost supervisors and workers to register in courses to discover more about employed with each other. (techniques covering connection, problem explaining, construction effective employed connections, stress administration, and related or alike course topics suggested by the teaching department and, where appropriate, supported for attendance at outside ...