Case Study: Performance Management at the University of Ghana

Case Study: Performance Management at the University of Ghana

Answer 1

The one component pertaining to the performance management process that is used ineffectively by Balme Library of the University of Ghana in Legon; suburb of city of Accra in Ghana, is predominantly Coaching And Feedback. Coaching and feedback is considered as one of the main components in the four components constituting the Performance management process. From the case study, it is clear that this component is not implemented effectively by the University of Ghana in its Balme Library.

Coaching and feedback is the component which is required to be included in the performance management process for its pivotal role in ensuring improved and better performance by the employee. This improved performance is triggered through the use of formal and informal medium by superiors and managers to discus with their subordinates their performance and progress against organizational objective. Managers review the competencies portrayed by their subordinates during their work and subsequently discuss the progress or the domain where the employee might be lacking, usually at regular intervals.

However, this culture or practice is not found to exist in Balme Library as an employee survey conducted involving the staff of the Balme Library indicated that, more than 60% of the library staff or employees were never provided with the opportunity to discuss their performance with their managers or superiors. Thus, this form pertaining to the performance management process which predominantly is a development tool, is not actually utilized as development tool at Balme Library, rather it is merely used as a form. Furthermore, evidence suggests that systematic job analysis is not performed at Blame Library, which is an integral component of Coaching and Feedback, since if the job description is not clear and distinguished to the manager ...