[Case Study of Pricewaterhousecoopers (PWC) And the Application of Total Quality Management to Its Audit Engagement Process]

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Acknowledgement

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Abstract

Although it is usually acknowledged that Total Quality Management (TQM) can develop a sustainable comparable benefit, there is, amazingly, little or no idea to underpin that belief. Therefore, the prime reason of this paper is to discover the validity of the assertion by analyzing a Pricewaterhousecoopers entitled Pricewaterhousecoopers (PWC). By drawing on the market-based idea of comparable benefit, resource-based idea of the Pricewaterhousecoopers, and schemes idea, we are adept to resolve that the conviction is warranted. We deduce that the content of TQM is adept of making a cost- or differentiation-based benefit, and that the tacitness and complexity that are inherent in the method of TQM have the promise to develop the obstacles to imitation that are essential for sustainability.

 

 

 

Case Study of Pricewaterhousecoopers (PWC) And the Application of Total Quality Management to Its Audit Engagement Process

Chapter I: Introduction

Introduction

There is a increasing body of empirical study carrying a direct connection between the adoption of Total Quality Management (TQM) and advanced Pricewaterhousecoopers presentation (e.g., Easton; Hendricks; Lemak; Samson and Shetty). Given the theoretical connection that lives between comparable benefit and presentation, it is possibly not too astonishing that it has been asserted that TQM or alike value administration practices can be utilised to develop a comparable benefit (e.g., Curkovic; Feigenbaum; Feigenbaum; Hewitt; Noori; Reich; Seawright and Tobin). It has furthermore been asserted that TQM directs to sustainability of benefit (e.g., Cyert; Flynn; Harber; Hendricks; Spitzer and Tilton). There is an conspicuous intuitive apply to these concepts and, from the number of times that the presumption of causality arises inside the publications, it is clear-cut that they have profited face validity. But, intuitive apply will not alternate for theoretical grounding. The detail continues that there is no theoretical form to underpin these claims. Without sound carrying idea, it will be tough to proceed value administration study to the next level. Therefore, the reason of this work is to assist load up the theoretical void that still lives between TQM and sustainable comparable advantage.

Theory construction in TQM was commenced with the publication of the July 1994 exceptional topic of the Academy of Management Review. The lead item in that topic (Dean & Bowen, 1994) did an productive job of mapping out the TQM idea countryside in periods of three proportions — localities in which TQM overlapped with customary administration idea, localities where TQM perform could be increased by present idea, and localities exclusive to TQM. Most idea construction since then has appeared, ...