CASE STUDY

Case Study: The Grizzly Bear Lodge



Case Study: The Grizzly Bear Lodge

Discuss how Rudy and Diane can use feedforward, concurrent, and feedback controls both now and in the future at The Grizzly Bear Lodge to ensure their guests' satisfaction.

Answer

In accommodation and hospitality business, managerial controls like feedbacks, feed forwards and concurrent reporting are of crucial importance. Conrads have well delegated customer dealing tasks to their staffs like groundskeepers, housekeepers, and front desk officers. Since most guests would be in direct contact with these employees, it is imperative that The Grizzly Bear Lodge trains these employees in a manner ...