After studying Henry's problem, I would advise Henry to decrease the communication gap between him and employees. Also, he must have some time reserved to listen to employees problems. It will not be enough for him to only feel empathy for the team member or protégé; Henry must also demonstrate his empathy.
An effective way of showing empathy is to accept and use the figures of speech of the person you are coaching. By so doing, the person feels understood and accepted. Another way to show empathy is to make sure you express your ...