Case Study

Case Study

Introduction

The department of transport is a very important department that is responsible for the management of all the activities of transport. The core purpose of this paper is to analyze the identified issues and answer the questions presented in the case study “Innovation at The Department of Transportation.”

Discussion

Root Cause for the Citizen Participation Component Not Being a Success

It has been observed in the case study that in spite of the implementation of different strategies used by this component of the Department of Transport, the number of complaints was not reduced. It has been identified that the root cause of ...