CASE STUDY

Case study of Pentangelli Restaurant

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Case study of Pentangelli Restaurant

Introduction

In this paper, we will present a discussion on the practices of reward and motivation of to contribute to the overall performance of the company. We have a case of a company, named Pentangelli, which is a reputed chain of restaurants. The company is now facing the internal conflicts within the management of the organisation. Therefore, the company's current owner who is the son the original owner and founder of the company have consulted us to help him in reviving the restaurant's previous position in the market. He has also asked us to help him in formulating and devising some strategies which will be helpful in reducing the conflicts between him and his sister. We will also help him in creating the practices which will improve the company's rewards and motivation standards.

In this paper, we will critically evaluate the key elements of the reward and development practices used either explicitly or implicitly in the case study of the organisation that could contribute to the overall performance of the company. Later on, we will also outline, comment and evaluate the challenges that the organisation is facing or could face while formulating a reward and development strategy.

Background of the Case

Pentangelli's is a chain of restaurants specialising in Anglo-Italian Cuisine. Frankie Pentangelli, the original founder, set up his first restaurant in 1954 by utilising a vacant village pub in Elloughton, East Yorkshire. He rapidly built an excellent reputation by providing innovative menus from locally sourced produce. Later on, they had the opening of a further three restaurants run by other family members including his wife Jean, their daughter Tina, and Luca, who is their eldest son. They all had some of the experience of the field since they have worked in some of the reputable restaurants on designated positions. This restaurant gained both rave reviews and a clientele who would travel great distances to sample the food. In 2002, Frankie retired from the business and Luca took his place. Tina, with part time help from Jean, continued to run the original first restaurant and a manager, Sean, who had worked with Luca previously, was appointed to take on the other restaurant.

Luca saw this as an opportunity to exploit the brand of 'Pentangelli' while expanding the business rapidly. He decided to divide the business into three separate strands. The hotel restaurant was to remain exclusive and although, he appeared as guest chef on special nights, he appointed a new chef to run the kitchens while maintaining creative control of the menus. The original restaurant at Elloughton became a gastro pub. The final restaurant which was situated in Beverley town centre became a Bistro known as 'Take 5' serving a lunchtime menu of light meals and a set menu in the evening. Another two Bistros were opened in York and Harrogate catering to the tourist and shopper trade. Luca announced that Tina would manage the Bistros and Jean was to ...