Case Analysis: Sushi Heaven

Case Analysis: Sushi Heaven

Section I: Summary of the background and facts

The case is about the passion of Joseph to start his own restaurant and combine his cooking passion with the management skills that he has learnt. He purchased a franchise called Sushi Heaven which turned out to be highly successful restaurant. His sleeping partner was Tamara who received constant updates regarding the daily operations. But as the time passed day to day operations, employees' performance and customer complaints made it difficult for Joseph to manage everything effectively.

Section II: Statement of the “core” problem(s) of the case

The ...