Cardinal Health Inc.

Cardinal Health Inc.

Introduction

Cardinal Health Inc. Provides worldwide of innovative products and services to the healthcare sector. In each market, Cardinal is the number 1 or 2 and she knows how to use its scale, its exclusive catalog and its resources to increase its market share and strengthen its grip. Daily, Cardinal receives more than 2.5 million of pharmaceuticals, it produces over 3 million and surgical products it distributes with its automated systems, more than 4 million doses of drugs. Robert D. Walter, called Bob the Builder by Forbes, built Cardinal Health into the most valuable company in the U.S. health care services industry and the world's largest distributor of health care products like pharmaceuticals and surgical instruments.

Health Care Distribution and Services Industry Sector

The sector of services has now reached the beginning of this century, 80% of GDP in some countries (González Pérez, 1997), its definition has been addressed by several authors, Annex I.1, which stands out as elements common: activity of nature intangible, inseparable, high variability and limitation, which is related supplier / producer with the consumer / customer , not tied to a product 's physical, generates customer satisfaction are social contacts that are produced and consumed simultaneously.

In providing an adequate service is needed to guide the entire company to the customer, to seek satisfaction of their expectations, needs, tastes and preferences. For this the company should be drawn strategies , have the staff required and qualified to respond to Cardinalal interests and a system according to what is to be achieved, it greatly influences the structure Cardinal, the culture business, the environment work and the philosophy of management ( leadership ).

This conception of the services Albrecht and Zemke (1985), reported by Schroeder (1992 or 1995) he called the triangle of services, which identifies the relationship dynamics and the role played by each of the points raised and the knowledge of the actual situation and the causes that affect it. Within the wide range of services provided in the world, of vital importance to society , are the services of health .

Public health, as this author is defined as a governmental activity and social role of multidisciplinary nature, which extends to almost all aspects of society. Milton Terris (1992) , defined as the science and art of preventing disease and disability ,. and efficiency through organized efforts of the community to clean up the environment. Cardinal of services for the diagnosis and treatment of disease. . Notes Varo, J (s / f) that the public health system aims to move from a curative and rehabilitative health care to a system oriented towards the promotion of health, education, health, disease prevention. In systems free public the state funded health services and is the most interested in that they are provided with quality and efficiency.

It is considered, Walter's concept of customer is not unique to gainful employment, should not be excluded from treatment and educational context health. It agrees with the concept of client, Walter's external client ...