BUSINESS

Homeserve's Code of Conduct

Homeserve's Code of Conduct

Three major Components of Code of Conduct of HomeServe

HomeServe is said to have a strict code of conduct like any other company and ensures that all details are taken care off. The three components that tends to exhibit the company's ethics and values is the fair dealing standards, the usage of company properties as well as the regulations in relation to the conflict of interest (www.homeserveplc.com).

Figure 1: (www.homeserveplc.com)

Analysis of Code of Conduct

HomeServe is said to be a company that has high operating standards in terms of quality when it comes to the service provision in terms of the customer care which is said to require certain benchmarks that need to be either attained or exceeded beyond at all the times. Benchmark should be the ultimate goal when it comes all sorts of dealings that the company has to undertake as well as in the group of companies which entails joint ventures which are owned in majority as well as the subsidiary. Whenever there is a reference made to HomeServe it is not directed towards sub entities but HomeServe at a macro level (www.homeserveplc.com).

HomeServe has predefined code of conduct when it comes to the duty of the employees since there is a code of conduct to follow which should be abided by all the employees along with different internal stakeholder of the company. Any action that needs to be taken by the company needs to be informed. It should be informed to the CEO and an approval should be attained.

Fair Dealing Mode

Employees, regardless of the level of the organization they are in, are suppose to act with dignity be honest, be responsible, be decent along with understanding the rights of oneself as well as respecting the rights of others when it comes to doing business as well as the personal dealings with the stakeholders that are internal and external to the organization. Employees are not only suppose to accept the responsibility that they are given but at the same time they should also ensure that they report any misconduct that takes amidst an organization without having any fear. The employee is also suppose to report apt and genuine information to the other colleagues and subordinates of the organization and avoids miscommunication or misguiding employees. Any misconduct or breach in the organization should be reported instantly. The concern should be passed on to the line manager or the chief executive of the subsidiary, chairman of the group or chief executive if the Group.

The senior employees of the organization are also suppose to have a responsibility of setting examples as well as be a role model for the newly inducted employees as well as the existent employees in terms of exhibiting the right form of conduct and at the same time also ensuring the fact the employee is fair and honest when it comes to developing a camaraderie with the employees. When it comes to the employee it should be ensured that there is high level ...