BUSINESS

Business

[Name of the Institute]

Business

Memorandum

The company is at present facing, extraordinary challenges due to the growing economy, and increase in the demand. To compete with the challenges and fill up the place the company is seeking a customer service executive. The candidate ought to encompass excellent personal and communication skills. The company is in search of an efficient as well as an effective employ that possesses the qualities to fill up the post.Role and Responsibilities of Customer Service Executive

CSE is in charge of dealing with all the complaints efficiently, and guarantee satisfaction to customers by solving their issues.

CSE is also responsible for executing useful managerial sustenance to the rest of the members the customer service team.

The person in charge is a responsibility to document all the phone calls with affections to accomplice queries perfectly by using the System of Call Tracking.

The employee is responsible to monitor all the Call tracking to ensure a proper response from the executive group so that the issues are resolved in an appropriate manner.

One of the core responsibilities of a CSE (Customer Service Executive) is mainly to maintain a follow-up with all the participants in 24 hours' time. This is in regards to the original telephone call even made by the customer.

Another responsibility of a Customer Service Executive is to answer all the questions of the participant; in addition, he or she should also question the participants so as to gain full information regarding the requested.

Experienced Required

The candidate must have minimum one (1) year experience. The candidate sells only to the assigned clients, as well as is able to develop potential patrons. The candidate should ensure that the accounts are characteristically of a moderate size.

The responsibilities of vending the product directly to the current customers, emerging prospective customers, keeping a list of all the records, as well as documenting sales calls. The employee should understand the fundamental features of the functioning system. The company prefers a college degree from a well reputed institution. The employee should directly report to the head of the Branch Manager. The position can also be under the titled of Staff Coordinator (Paulson, 2003, pp: 89)

Benefits to the Company

A good customer service executive services as a lifeblood of the company. One can offer a great number of promotions, as well as slash charges in order to bring in a number of new clients as an individual wants, however; it is essential for the company to capture the best available recruits for the post. An excellent customer service executive is about to bring the retained customers. It is essential to send the customers back happy enough to send optimistic feedback regarding the companies, as well as others.

The initial advantage in a customer service executive is to obtain customer retention. Satisfied clients become the essential retained customers. This clearly means that the competent, as well as a well-trained representative of customer service, are essential to handle questions, along with the issues. If the firm does not at all CMR solution they would reassure clients as per their needs and requirements. The Customer Service Representatives who excel at attending to the clients go ...