Samsung is one of the world's leading companies with their focus on technology and innovation. Almost a decade ago the company entered into cellular phones for consumers and since then they have been making waves in the industry. Their flagship device, the Galaxy S3 was announced on May 3rd 2012 and launched globally on 28th June 2012. Since its launch, the device has sold more than 90 million units all over the world and has captured more than 25% of the global market share of the mobile industry. In this paper, we study the consumer behavior theories and concepts in light of the promotional activities and strategies adopted by Samsung for selling the Galaxy S3.
Table of Contents
Introduction1
Product Overview1
The organization3
Major competitors3
The Galaxy Family4
Consumer Behavior Strategy5
Strategy: Product Extension5
Advertisement and Promotions5
User Generated5
Company Generated6
The S3 Revolution: Current marketing strategies of the product7
Pre-Launch7
Post Launch Strategy8
Value Added Strategies8
Consumer Behaviour Theories9
Consumer innovativeness and social class9
Definition9
Application to Samsung9
Benefits11
Consumer personality and self-concept11
Definition11
Application to Samsung11
Benefits12
Consumer Perception12
Definition12
Application to Samsung13
Benefits14
Subculture and Market Segmentation's impact on consumer behaviour15
Definition15
Application to Samsung15
Benefits18
Factors that affect the above mentioned concepts18
Complex products18
Perceived risk18
Distinct brands19
Benefits of the theories to the product and firm19
Product Life Cycle20
Position Map of Samsung Galaxy21
Literature Review21
Conclusion22
References23
Introduction
In simple words, a business is a transaction between two parties that involve the sale of a product or service in return for cash or monetary gain. What started with the barter system a few centuries ago evolved into the formation of small setups by people who believed that they could make good profits from selling products or services of their expertise. Today, businesses have evolved into multinational organizations and conglomerates with operations all around the globe and roots in dozens of countries all around the world. As strategists and business experts say, the world has turned into a global village where the boundaries between countries do not matter anymore.
With the evolution of businesses came the evolution of customers. Previously, products and services were bought without much ado, depending on the need of the product or service. Today, a customer thinks a dozen times before purchasing an item or a service. There are several factors that led to this change such as customer preference, increased information and awareness as well as the availability of substitute products. Hence, to operate in today's world a business has to go beyond a simple offering. A business has to offer a product or service that is unmatched and better than the competitors.
Product Overview
Whendiscussing products that are unmatched and better than the rest, the Samsung Galaxy S3 tops the list and turns many heads. Never has a product created as much hype and anticipation as the Samsung Galaxy S3 'supersmart' phone by the Korean giant Samsung Electronics. On May 3, 2012 Samsung hosted a magnificent event at Earl's Court in London where the Galaxy S3 smartphone was unveiled to thousands of fans and cell phone enthusiasts. This event was preceded by a lot of hype that the company created to raise interest and create demand as well ...