Benchmarking



A Review of Literature on Benchmarking

R. Dattakumar and R. Jagadeesh

Summary: For the continuous improvement of quality the most essential tool recognized so far is benchmarking. There are a large number of publications available from various authors that have reflected their thoughts in enhancing this technique. The literature reviews on benchmarking has been attempted by a few authors in the past as well. While considering the contribution in the modern time period, this article is attempted as a comprehensive review.

Structural Aspects of the Article: The article closely reviews the literature related to benchmarking in a way that it would assist the practitioners, academicians and researchers, this document can help them in applicability, development and growth in the application of this technique.

Key Parts of Article: The author has carefully examined the literature available on the following subjects benchmarking: fundamentals or general aspects; under this category all the publications were related to the concepts of benchmarking in fundamental and very general way, which was designed for the basic level readers. These fundamentals are covering in greater extent regarding the disciplines of growth stage and introduction. Considering the timescale of these publications, this literature appeared at premature time duration. Benchmarking case studies and specific applications:

The second level of emphasis has been witnessed upon the success stories and the applications. This is the group that can contribute to enhancing the research of the study. In this categorization, there are applications in literature dealing with specific sectors of non manufacturing and manufacturing. Benchmarking new approaches, innovations and extensions: This is the stage in which the techniques reach popularity and began to appear in literature for achieving innovations and novel approaches causing recognition and appreciation. Benchmarking application to educational sector: This section is specially designed for academic students and it also presents the major aspects of presenting research.

Based on the Methods the following main points are discussed:

The publications found in the selected time duration were arranged in a way that would enable searching to be quick and easy.

It was necessary to sort the literature according to the classifications available.

All the results of the publication were scrutinized

There were gaps highlighting and potential findings to initiate further research were provided.

Conclusions: In this detailed study by Datta kumar and Jagadeesh, it was noted that approximately fifty five percent of publication cited of benchmarking mainly focuses on the case studies, applications, innovations, extensions and extensions with the percentage of forty five is focusing on general issues, fundamentals and models. The trends of publication from the year 1986 and 2002 point out towards the applications of benchmarking, models and case studies are the noteworthy part of the literature as it is evidently alleged to be significantly benefits the practitioners. In benchmarking the industrial interactions focuses on the management of quality and on the other hand there the studies conducted in doctoral level focuses of the field of management of quality.

Benchmarking- Best Practices: An Integrated Approach

Khurrum S. Bhutta and Faizul Huq

Summary: The fundamental nature of benchmarking is considered as ...