Bad News Letter



1572 Mink Street

Jacksonville, TN 0150

(434)-726-8788

Omni Connections

Dear Ms. Houston,

It is with great pleasure that I accept the problems that you are experiencing with the product. We are informed of your situation on the January 8th, 2013 and immediately started progressing your query and issue on priority. It is with a dedicated staff that we are here for your assistance.

(Explanation: opening this letter with appreciation would provide the reader some insight in terms of their value for the organization. With a complaint posted, it would make way for highlighting how valuable the customer is for the brand name).

Considering the kind of issues that you have been having with our product, we understand the damage and the respected stress that comes with it. For this reason, we have our service centers available at your discretion, available for providing you service.

(Explanation: Additional cover to further narrate the value of the customer for the company).

However, your payments are due for the previous visits of service have not been transacted as yet. It is as per our company policy that a customer cannot avail further service if it has not paid the compensation for previous, three (3) visits.

(Explanation: Finally laying down the key issue. Here, the customer would be given a realization regarding the concern and would then negotiate for the payment altogether).

We value and appreciate your concern and strongly affirm to the complaints you have posted. With due compensation for the previous visits, we together would be able to execute the resolve the problem that you are experiencing.

Anticipating your cordial response and hoping that we continue working and developing a strong, positive relationship for all future times to come.

(Explanation: Positive closure. That way it would make the customer analyze and comprehend the actual issue, through its resolution the related services ...