ASSIGNMENT

Assignment



Assignment

Question 21)

Pareto Chart Data

Category

Value

Percentage

Cumulative Percentage

Reason A

120

34%

34%

Reason B

110

32%

66%

Reason C

40

11%

77%

Reason D

34

10%

87%

Reason E

22

6%

93%

Reason F

17

5%

98%

Reason G

5

1%

100%

Reason H

1

0%

100%

Total

349

Question 22)

< - - Data to Plot - ->

X Values

Y Values

1

3

3

2

4

3

3

4

4

4

2

2

5

6

5

6

5

5

7

4

2

8

6

5

9

7

7

10

6

6

11

8

7

12

4

4

13

 

 

14

 

 

15

 

 

Question 23)

Pareto Chart Data

Category

Value

Percentage

Cumulative Percentage

unfriendly atmosphere

5

5%

5%

Long wait for service

17

17%

22%

Price to high

20

20%

42%

Incorrect bill

8

8%

50%

Need to return to correct problem

50

50%

100%

Total

100

Question 24)

Quesrtion 25)

1

5.5

16

2

3

31

3

4.5

21

4

4.8

19

5

4.2

16

6

4.7

23

7

5.1

20

8

4.4

11

9

3.6

20

References

Juran, J. M., & ...