Assignment # 3

Assignment # 3

Question # 1

There are many different and beneficial objectives of Customer service specialist training programs. The first objective of these training programs is to prepare the individual with complete professional and technical skills. The rationale behind this objective is to make the individual strong enough to work in the professional manner. Another objective of these programs is to build up supervisory and monitoring skills, so individuals can work positively in the unit. Moreover, another objective of these programs is to give appropriate knowledge and information to the individuals regarding the policies, regulations, and procedures of the programs. The training programs will help the candidates to understand the system, department, and nature of work to behave professionally. The CSS training programs will also prepare individuals to carry out certain operational activities.

All of these objectives are tied and directly connected with the KSA requirement. The requirements compiled by KSA for the position of customer service specialist are completely followed by the CSS training programs. It is extremely necessary for the training programs to follow these guidelines to achieve the objectives. Moreover, KSA should also monitor the training programs. It is also a fact that CSS training programs have a positive impact over the development of professional skills in the individuals. So, it is extremely necessary to completely follow the guidelines of KSA.

If all of the trainees have college degrees with complete requirement, then they should get KSAs to get eligible for this position. It is very important for the trainees and individuals to know about the effective skills and knowledge for the qualification. Moreover, trainees should go through the training programs for the development of their skills.

Question # 2

The objectives of CSS training programs have enough clarity to build up an agenda for the training programs. It is ...