ASSIGNMENT

Assignment



Table of Contents

Communication Skills Used In Health and Social Care3

Verbal Communication4

Non-verbal communication4

Communication Theories5

Humanistic Theory5

Cognitive Theory6

Behavioural Theory7

Psychoanalytic Theory7

Dealing With Inappropriate Interpersonal Communication7

Understanding Language Needs and Preferences8

Alternative forms of communication9

Case Study9

Factors Influencing the Communication Process in Health & Social Care10

Legislation10

Effectiveness of Organisational Systems11

Case Study12

Use of Information and Communication Technology (ICT) in Health and Social Care13

References15

Assignment

Communication Skills Used In Health and Social Care

It is very essential to have a good communication, in the health and social care settings, among the service users and the staffs. Effective communication skills are required by care workers so as to work with the varied range of people they meet up in health and social care settings. There are many reasons to communicate in health and social care, and it is vital that without misapprehending others or being misinterpreted, communication is effectively done. A care worker is required to communicate with: patients, health care professionals, residents, clients, managers and supervisors, and family and friends. There are certain individuals in health and social settings that may have barriers to communicate effectively, for instance, difficulties in speech because of disabilities or illness e.g. stroke, dementia, deafness, noisy environment, poor cognitive skills, like learning disabilities, poor sight, difference in language spoken etc. Hence, for a healthcare professional, good communication skills are essential to execute his/ her responsibilities.

Different forms of communication are used by care workers during their working day. Both verbal (talking and listening) and non- verbal communication (eye contact, touch, and facial expression) are encompassed by it. Both of these communication forms have to be used by a care worker when they: provide or collect information regarding the care that is being given for an individual; give support emotionally to a patient or member of their family; perform an evaluation of care needs of an individual.

Verbal Communication

When one person verbalizes while the other person listens then verbal communication occurs. Diverse verbal communication skills are needed by care workers to reply to questions, break bad news, find out about problems or needs of an individual, provide support to others, and manage problems and complaints and to contribute to team meetings.

.It is demonstrated by the communication cycle that effective verbal communication is a two-way process i.e. speaking and listening. A compared to speaking, listening is much harder and there is more to this skill rather only holding back for the other person to cease his talk.

Non-verbal communication

A range of non-verbal communication is also used by caregivers, in addition to communicating through speech. A number of these are known as body language, as the individual are involved by them using their appearance and body to communicate by some means. Such as, the appearance, behaviour, and attitude of a care worker send 'messages' to his co- workers and to people who receive care regarding what he think and feel. In the similar way, the body language of a person may tell a care worker that they are experiencing pain or feeling uncomfortable even if they give an impression of being ...