Assignment

Assignment

Assignment

Organization Overview

Charter Communications has determined that its e-Business functions are not as efficient and, as such, is losing its competitive edge against other companies. The business development market has done some research and identified potential projects to implement.

Introduction

Business Requirements are the components or essential methods an organization should present in alignment to manage business. They can be conveyed in textual articles or graphical models. Understanding all facets of the enterprise is a vital prerequisite to undertaking a method improvement effort. The most widespread way of managing method improvement is to first analyze the business “as-is” or as it is actually operating. This effort often directs to an in-depth comprehending of method interactions, or need thereof, which will uncover inefficiencies and disconnects that lead to a yearn for improvement.

 

Rational of the Study

Business Requirements: A company's business requirements recount the desires of the business. Charter Communications does actually have a website in place; it is a menial activity with simplistic and; regrettably outdated information. It does load up the niche of an online occurrence in what I like to call the “Internet Business Card”; it does have some of the basics: a well-designed format, communicate data, and a bit about the company.

 

Discussion

It does not; although have any helpful submissions and is sorely out of date; behind, in detail, of a proceed and some key employee place alterations, this is why I have selected the next requirements founded upon the business needs of Charter Communications.

1. Improving Business Efficiency - Develop and apply a new website or enhance an living website to support the company's interior and out-of-doors sales force.

2. Improving Customer Satisfaction - Develop and apply a new website or enhance an living website to encompass customer service. This might encompass characteristics for self-service or use of real-time customer support.

3.Improving Employee Satisfaction - Develop and apply a new intranet -based system or enhance an living intranet -based system that supports employee human asset features for example viewing/modifying advantages, payroll examining and deduction modification, viewing/modifying 401K advantage, etc.

 

Benefits of Business Requirements

Improving Business Efficiency: One of the key differentiators between Charter Communications and other organizations is our proficiency to investigate facts and numbers and evolve twisted cord answers for customers. As with numerous organizations, information is why a specific customer will perform business with you, second only to relationships. Knowing what and how to convey a answer simultaneously is what our sales employees does better than most other Agency organizations in the market.

As good and knowing as our sales employees is, there are things we as an organization can manage to assist them. One such piece is an improvement to our website to permit data to be examined by the sales personnel, expressly, present customer and service data and charge tools. The reason for this is two-fold; one, to permit sales personnel to have get access to to customer data when he or she are out of the agency, particularly when they are at customer sites and two, to be ...