ASSIGNEMNT

Measuring and Monitoring Performance



Measuring and Monitoring Performance

Answer-1

The third quarter of the financial reports shows an increase in actual expenditure, from £25,212 to £25,752. The possible reason behind this increase is lower profited budget, moreover the designed target for Quarter three were not achieved, Average number of Bangladeshi elders PD Target was 30 and it was achieved only 22 in quarter-three of 2011-12, Numbers of Bangladeshi elders attending total (register), percentage of users reporting satisfaction with the food, Moreover, percentage of users reporting satisfaction with the service, and Percentage of users reporting improved quality of life as a result of the service. If we take a look at the non staff budget of community center, Office: phone, stationery, IT has contributed only £300 in their profited budget, whereas it cost them around £350 resulting in the negative variance of a community centre.

On the other hand Staff budget also impacted negatively, in third quarter, most significant impact at budget was given by outreach worker; in my view the core reason for overspending in quarter is that Day services Management of Community Centre for Bangladeshi elders wanted to overcome their negative variances of second quarter of 2011-12. Although, this did not helped them in achieving their target, because many indicators are showing that their staff underperformed and was unable to achieve its target in Quarter three of 2011-12. If we look at the performance indicators of quarter three we can see that most of the indicators underperformed resulted in the overspending in Quarter three of 2011-12.

Answer-2

Several changes have taken place to overcome the end year deficit, whereas the community centre have increased the allocated budget in third quarter of year 2011-12, this increase in budget helped them in overcoming the end year deficit, Moreover community centre have also implemented the several program for overcoming the deficit budget in end year, this programme carries out ongoing outreach work in the community to encourage elders to use the centre, to promote the work of the centre, to provide information and advice to members of the Bangladeshi community, to carry out ongoing consultation and programme development. This programme involves employment of one full time, experienced project worker. Other than this community centre also provided programs which, includes the alternative therapies this programme is able to attract special funding to pay for therapeutic practitioners to visit the centre weekly to provide homeopathy, massage and yoga, and consequently the costs of these staff are not included in revenue. Revenue costs are primarily associated with co-ordination of the programme, liaison with funding agencies and management of bookings. Although these funding did not helped community centre for overcoming the budget deficit at the end of year, Actually community centre provided more concern to their Core activities, which includes, Maintenance of a facility which will give the Bangladeshi community a social and cultural focus and access to other services, from the activity budget break down we can see that community centre is giving 47 percent to their ...