Assessing Patient Satisfaction in Healthcare Services

Assessing Patient Satisfaction in Healthcare Services

Introduction

Opinion and satisfaction of patients regarding the delivery of health care services has gained great significance. The satisfaction of patients is increasingly playing a significant role for ensuring the level of quality of health care delivery and care reforms. The paper will focus on assessing the patient satisfaction in primary care setting which deals with nearly 10,000 patients on annual basis (Baker, 1990). This paper will assist in analyzing the expectations and perspectives of the patients regarding the services of health care. This paper will highlight all the deficiencies that are ...