Are customer surveys a valid way of gauging public employee performance for Police Officers



Are customer surveys a valid way of gauging public employee performance for Police Officers

Introduction

Measuring public performance is a requirement of increasing importance in many countries and, thus, has become a recurrent concern in police community. Recent years have been marked by the development of a more economic approach to public management, which has two dimensions: political dimension is to ensure that the services provided or regulations provide benefits commensurate with their cost, and size organizational concerns the choice of modalities of public intervention in the organization and efficiency of public services. Police and other judicial actors and governments are seeking policing model that is affordable, that is accountable, which is durable and in accordance with ethical standards (Evans & Lindsay, 2002).

Measuring police performance falls today in the context of the principles of business management to services of the state and is also linked to the emergence of new types of bonds and police interventions. Therefore, measuring the performance of police officers it is necessary to have surveys and questionnaire filled by customers in order to know the areas where improvement is needed. This paper aims to focus and analyze on the importance of customers surveys for gauging the performance of police officers.

Discussion

Public Administration Approaches for measuring performance of Public employees

The relationship between police and the community is nothing more or less than the starting point and the center of reflection and debate on the new paradigms of policing and modernization of the police organization in our societies. In practice, concern has centered on introducing or construction of new interactive strategies between police and community organizations to address the prevention of crime, violence and insecurity. In this process, the police culture, recent trends and directions in both the home and international and democratic control over a civilian review external, are substantive (Evans & Lindsay, 2002). Many countries are using set of techniques and methods of regular and systematic collection of data on the quality of the work performed in the operation of the political and public administrative system is an integral part. These data are processed to provide management activities. Therefore, measuring the quality and performance of public employees it is necessary to have a valid system and therefore customers' surveys are one of the best tools available for government to gauge the performance of police officers in our country.

Modern processes in public administration in different countries have much in common. The cornerstone of these trends is the measurement of the quality of work. New public management has a comprehensive approach aimed at reorganizing management in the public sector, which focuses on the operations and their impact on the situation (Frederickson & Smith, 2003). There are five basic approaches:

General quality / Marketing: It is assumed that a large customer focus will enable management to better define the range and quality of products and direct activities of the organization to create products of quality, the level ...