APPLE INC.

Operations and Information Management

Operations and Information Management

Introduction

Operations management is the area of Business Administration dedicated to both research and the implementation of all these actions tend to generate greater value added through the planning, organization, direction and control in the production of both goods and of services, all aimed at increasing quality, productivity, improve customer satisfaction for customers and reduce costs. The information system is used for supporting the activities of people at the management, operational and decision-making stage. Information system can further be understudied with the fact that it helps organizations to develop an interaction system consisting of people, processes, data and technology within the organization enabling various strategies for better productivity.

Apple continues to grow faster than different countries in the industry. New manufactory plants and sales offices are continually introduced to regions in order to save time and cost. The exact relationship model provides the powerful differentiator for the company to deliver satisfaction to customers of all sizes and types. In this paper the operation and information management of Apple will be discussed.

Factors that Influence the Choice of Manufacturing/Service Process Design of Apple Inc.

Despite being one of the most successful and well-known organizations of the world, Apple has succeeded in keeping its service process hidden from the rest of the world. This implies that the designs and processes of Apple are not publically known and only recently the development behind Apple's product development processes became known. According to the book revealing these secrets, Apple's major service process design strategy is: every product as well as service starts with the presentation of a proper as well as applicable design. It should be noted that designers are the most valued and esteemed possession of Apple and they are treated more like royalty, with whole of the products, campaigns and services being operated in accordance with their vision and ideas.

Parameters of Operations

The major parameters of quality, as defined by most of the standards are: quality, dependability, flexibility, speed and cost. All of these parameters are separately and carefully considered by Apple in making decisions and thus assist in maintaining the quality standards. It is eminent to mention here that quality of the products is ensured by the multiple checks and balances present on the quality of products and the checkpoints ensure that the quality is not compromised under any circumstances. This implies that after the design of a product is approved, a proper team is formed to assist in its implementation (Apple's Branding Strategy, 2012). The team is then segregated from the rest of the organization to ensure that they concentrate on the product to produce best quality and also to ensure complete secrecy. In addition, the company succeeds in retaining dependability of both the costumers and the employees using different tactics. At first point, the dependability of costumers is maintained by providing them with the best and ideal quality products and secondly, the employees are taken under confidence by ensuring that no idea or concept is leaked ...