ANNOTATED BILLOGRAPHY

Annotated Bibliography



Annotated Bibliography

Article 1

Goode, Joanne; Johnson, Maggie. Putting out the flames: the etiquette and law of e-mail. Online, November 1, 1991, Vol. 15 Issue 6, p61-65, 5p; This article presents a summary of rules of etiquette and guidelines which have evolved with the widespread use of e-mail services. Examines legal issues and existing legislation concerning electronic communications such as e-mail. Explains how the anonymity and permanence of e-mail permits itself to abuses which can trigger overtly emotional responses from the misinterpretation of messages. Enumerates specific guidelines that should be kept in mind with regards to mail management and style guidelines, among others. Discusses the content and scope of the Electronic Communications Privacy Act (ECPA) of 1986; and explains the minimum standards it sets for e-mail privacy and why it grants companies the right to supervise employees' private mail. Concludes with what the future holds regarding e-mail privacy. Lists references and articles for suggested reading at end. This article presents guidelines for companies regarding the use of wireless e-mail devices. It is generally acceptable for supervisors to send wireless e-mails while meeting with employees, but not vice versa. Article 2

Mandell, Janette. E-mail etiquette. Software Magazine, Jul98, Vol. 18 Issue 9, p20, 1p,;

This article discusses issues related to e-mail etiquette. Instances where e-mail blunders almost resulted to the loss of clients; Misunderstandings regarding nonverbal cues that are part of verbal communication; Use of emotional words such as `pleased' and `disappointed'; Memo writing style for constructing e-mail. It also focuses on rules for e-mail and says that electronic access via the Web offers incredible potential for making connections and finding new opportunities. However, notes that e-mail has also expanded the volume of correspondence individuals and businesses receive and making a good impression has become tougher. Provides a list of 14 simple principles ...