Analysis of an Organization's Information Strategy and Management - ETISALAT

Executive Summary

Etisalat has been known globally for its successful operations and strategic planning. Etisalat has seen growth over time with its significant investment into time, planning and money. The company has expanded in the Gulf mainly because of a strong information technology base. Its investment into increasing its information capacity and bringing innovation in business operations are the main reasons behind its success overtime. Etisalat has been an important player in the telecommunication industry and with its strong efforts; it has made a mark in the sector. It is able to maintain its strong position and capture a large market share because of its contributions to the telecommunication industry in the form of innovations and changes over a period of time. Not only this, but Etisalat is concerned about its people and stakeholders and ensures that it is able to maintain its base of intelligent employees by providing them with attractive remuneration packages and keeping in mind their concerns. On the other hand, it plays a vital role in social responsibilities and contributes in the development of the environment by providing them with energy efficient solutions to people's telecommunication problems. Etisalat has been on its way to brining about improvements with time in order to ensure that it keeps pace with the fast growing markets of the world it serves. The following paper discusses and analyses the company in detail focusing on the formation of the company, its strategic pillars, its information base and management of total quality.

Executive Summaryii

Introduction1

Discussion1

About Etisalat1

The Etisalat group3

Vision of the Organization4

Values at Etisalat4

Energy4

Openness4

Enablement5

Corporate Information5

Corporate Governance at Etisalat5

The General Assembly6

The Board of Directors6

The Audit Committee7

The Nomination and Remuneration Committee7

The Investment and Finance Committee7

Organizational Structure8

Strategy at Etisalat8

Strategic Pillars9

Service Offerings9

Customer Experiences9

Operational Excellence9

Portfolio10

One Company10

People and Culture10

Products and services10

Role of the CIO11

Risk Assessment and Mitigation11

Security design12

Security and Auditing12

Business Continuity and Disaster Recovery Planning13

BS 7799 Compliance14

Training Services eSecurity14

Telecom Advancements that have transformed the sector14

Important Objectives of Information Systems at Etisalat and dealing with IT problems16

Product Development17

Stakeholder Integration17

Process Improvement17

Cost Efficiencies18

Competitive Advantage18

Globalization19

Speed19

Efficiency20

Multi-Tasking20

Low Cost20

Entrepreneurs21

Information Retrieval Systems at Etisalat21

Decision Support Systems at Etisalat22

Expert Systems at Etisalat22

Managing Information Systems22

Network structure of Etisalat23

Technical Revolution24

Business Connectivity Solutions25

Mobility Solutions26

Competitive forces of change27

Vulnerability Assessment of Information Systems at Etisalat30

Penetration Testing30

Etisalat and Total Quality management31

Why Etisalat40

Etisalat reiterates commitment to Quality of Service in Nigeria41

Etisalat on its 5 year strategy, 4G innovation42

Mobile Commerce Platform43

Future endeavors of Etisalat44

Global Expansion44

Etisalat Misr45

Atlantique Telecom, Moov45

Etisalat Nigeria45

Future Strategy46

New Markets46

Future Growth of UAE47

Corporate Social Responsibility47

Business Ultimate mobile plans for SME segment48

Innovative items for neighborhood markets49

Newer advances49

Award for Geographic Information Systems49

Recommendations50

Conclusion50

References51

Analysis of an Organization's Information Strategy and Management - ETISALAT

Introduction

The telecommunication sector has been growing and expanding at a faster pace and things have been alternated with advancements in technology. Same is the case with Etisalat, which is a leading telecommunication corporation in the Middle East (Rasheed, 2012). Here, information technology and managerial roles with networked systems have played a vital role in the success of the organization (Paye, 2013). Good systems are thus an important aspect for the organization to ...