An investigation into the interrelationship between leadership and employee performance: A case study in intercontinental Hong Kong.

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ACKNOWLEDGEMENT

I am thankful to the people who have been helpful to me throughout for completing my research study and without these people by my side it would have been impossible for me to complete this dissertation. Particularly, I am grateful to my friends, family and facilitator for their helpful and extensive comments on the earlier drafts that were submitted. I am also thankful to the authors who preceded me and shared my interests. The works of other authors have provided me with a bunch of information to learn and build from and they also served as examples to imitate.

DECLARATION

I [type your full first names & surname here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and has not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

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Dated:

ABSTRACT

This research study is an attempt to explore the relationship between the leaders and the performance of the employees working at InterContinental Hotel situated in Hong Kong. The aim of this research study is to examine the interrelationship that prevails between the performance of employees and leadership within the banquet operation team in InterContinental Hong Kong. This research study has adopted for a quantitative method. A survey questionnaire has been constructed for obtaining the responses of respondents and interview was conducted with the manager of InterContinental Hotel in Hong Kong. The results of this research study showed that the performance of an employee is highly dependent on the leaders in the organisation. The results, furthermore explained that leadership plays a significantly important role in the hotel to maintain the performance of the employees.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 01: INTRODUCTION1

1.1. Background of the Study1

1.2. Aim and Objectives3

1.3. Research Questions3

1.4. Significance of the Study3

1.5. Layout of the Dissertation4

CHAPTER 02: LITERATURE REVIEW5

2.1. Introduction5

2.2. Leadership-Overview5

2.3. Leadership Practices6

2.4. Employee Commitment7

2.5. Leadership Models: Theory and Research7

2.6. Adoption of leadership styles to different situations11

2.7. Leadership and Employee Performance12

CHAPTER 03: RESEARCH METHODOLOGY14

3.1. Introduction14

3.2. Overview of the Quantitative Method14

3.3. Research Philosophy14

3.4. Research Method15

3.5. Primary Research16

3.6. Secondary Research16

3.7. Ethical Considerations16

3.7.1. Consent16

3.7.2. Deception17

3.7.3. Debriefing17

3.7.4. Confidentiality17

3.7.5. Protection of Participants18

3.7.6. Data Protection18

3.8. Sample18

3.9. Validity18

3.10. Reliability19

3.11. Conclusion19

CHAPTER 04: DISCUSSION AND ANALYSIS20

4.1. Introduction20

4.2. Questionnaire Analysis20

4.3. Interview Analysis50

4.3. Discussion51

Recommendations54

Recommendation for Future Research54

REFERENCES56

APPENDIX60

Questionnaire60

Interview Questionnaire63

LIST OF FIGURES

Figure 1: Gender20

Figure 2: Age21

Figure 3: Time you have worked with the Supervisor22

Figure 4: Stresses the sense of purpose23

Figure 5: Describes a vision of the future24

Figure 6: Talks enthusiastically about what needs to be accomplished25

Figure 7: Puts the good of the hotel before his-/her- self27

Figure 8: Displays a sense of power and confidence28

Figure 9: Considers the morality of decisions29

Figure 10: Seeks different perspectives when solving problems30

Figure 11: Shows the ability to sell the benefit of new ideas32

Figure 12: Encourages others to re-think their ideas33

Figure 13: Spends time with me35

Figure 14: Treats me as an individual rather just a member of the group36

Figure 15: Listen to others38

Figure 16: Helps me ...