AMAZON.COM, INC.

Information Systems Management

Information Systems Management

Introduction

The purpose of this research paper is to analyze the goals and objectives of Amazon Inc. employing the mission statement as the basis. A critical evaluation would be presented for the strengths and weaknesses, considering all the environmental factors. Furthermore, the strategic model of Amazon Inc. would be evaluated and some of its key performance indicators would be identified. The report would next present the information requirements for the major decisions at the various decision making levels. Some light will also be thrown on the aspects of the information systems used within the company that enhance their value chains or the customer relations management. The report would conclude with the demonstration of the ethical issues allied to the use of IS/IT in the company.

About the Company

Amazon.com, Inc. is a multicultural electronic commerce organization established in the year 1994 by Jeffrey P. Bezos in the United States. Originally, it was named as Cadabra however it was renamed after the Amazon River for bringing into the picture a more profound meaning; mashable. Since its establishment in the year 1995, Amazon has become one of the Fortune 500 e-commerce companies. Amazon, in the corporate world is the largest international online retailer currently. It produces consumer electronics, most commonly known is the Amazon Kindle e-book reader, and has a large service of cloud computing. The start up of the company was initially just an online bookstore, providing Amazon with a benefit of having more and easily available books compared to any long established brick-and-mortar book store. The success of Amazon, by the last 1990's had facilitated a development from an online bookstore to an extensive range of other items, counting in the home furnishings, tools, toys, electronics, DVDs, videos, CDs, and more. Apart from these products, Amazon additionally sells products from the renowned and celebrated retailers by means of the intermediaries' agreements. Amazon, being an international organization, at present has varying retail websites from the UK, Spain, Japan, Italy, Germany, France, China, Canada, and the US, establishing them as an international competitor. Also, Amazon imparts internal shipping to some other nations for some of their items. The success of Amazon, internationally as well as at home is because of the allegiance ro their vision and mission established at the onset (Shanahan2007, pp. 15-18).

Strategic Role: The mission and vision statement of the company

Their mission

The mission of Amazon.com, Inc. is persisting provision of services and products employing the best available technology and at a reasonable cost. This leads to the acquisition of highly loyal customers, at the same time as maintaining the interest of stakeholders as well as the profits of the company. They also wish to extend geographically, raising the number of consumers, and to continue improving their major competitive advantage, that is, infrastructure. By having fun while working hard, they seek to impart the best working environment to their employees, promoting better career prospects, and to enhance their responsibility toward the society and the ...