[Aircraft Maintenance Management]

by

Acknowledgement

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

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Abstract

Purpose - purpose of this paper is to describe the taxonomy for an eMaintenance management framework (eMMF) based on the service-oriented approach, in order to facilitate development of information and communication technology (ICT)-based maintenance support services aimed at actors within maintenance process related to aircraft maintenance management systems.Design/methodology/approach - To fulfill this purpose, the case study of the modern multi-role combat aircraft is selected as an appropriate research strategy and supported by the literature study. eMPirical data are collected through interviews, workshops, document studies, and observations. THE framework is developed and evaluated using the prototype within studied case. Study is performed in close cooperation with aircraft's type certificate holder and customer representative and operator in one country.Findings - proposed eMMF aids in identification and development of ICT-based maintenance support services tailored for specific aircraft maintenance and their activities.Research limitations/implications - To further test usefulness of proposed framework, the larger scale application must be performed. This can involve additional stakeholders or the larger part of technical system in selected case, or another case dealing with complex technical industrial systems.Practical implications - proposed framework supports identification of required information services that support maintenance process, which in turn supports development of the service-oriented architecture (SOA) aimed at proper maintenance information logistics. Hence, people working with information logistics for maintenance purposes can use framework as the support tool.Originality/value - proposed framework combines the process and service-oriented approach, which facilitates development of SOA-based information services by giving valuable input to more traditional system-oriented approaches.

Table of Contents

Abstract1

CHAPTER I: INTRODUCTION4

Introduction4

Maintenance Steering Group8

CHAPTER II: LITERATURE REVIEW13

Maintenance process13

Phase 1. Maintenance management13

Phase 2. Maintenance support planning14

Phase 3. Maintenance preparation14

Phase 4. Maintenance execution15

Phase 5. Maintenance Assessment16

Step 6. Maintenance improvement17

Selected aspects related to maintenance information and ICT17

CHAPTER III: METHODOLOGY22

Study approach22

Case study description23

Maintenance organization24

CHAPTER IV: DISCUSSION26

eMaintenance management framework26

Development of maintenance - MSD26

eMaintenance development services - EMSD28

eMaintenance platform - eMP30

Level specification30

Process31

Context32

Requirement34

Level design36

Level implementation37

CHAPTER V: CONCLUSIONS39

REFERENCES41

LIST OF WEB SOURCES48

APPENDIX49

Aircraft Maintenance Management

Chapter I: Introduction

Introduction

Maintenance can be seen as the process that controls ability of the technical system to deliver services, records problems for analysis, takes corrective / adaptive / perfective or preventive actions and confirms restored building (Coetzee, 1998, Campbell and Jardine , 2001, Söderholm et al., 2007, ISO / IEC 2008,). Purpose of maintenance process is maintaining ability of the system for providing the service and thus achieve customer satisfaction (Liyanage and Kumar, 2003, Söderholm et al, 2007; ISO / IEC, 2008). THE generic maintenance process consists of phases of management, support for planning, preparation, implementation, evaluation and improvement (IEC, 2004). Therefore, maintenance is multidisciplinary and involves ...