WHY DO EMPLOYEES (MIS) BEHAVE?

Why do employees (mis) behave?

Why do employees (mis) behave?

Introduction

Not surprisingly, the absence of meaningful interaction among persons can wreck organizational havoc. Coworkers gradually but certainly lose their sense of cohesiveness. It starts with one person, but distrust, disrespect, and dissatisfaction on the job are contagious. An organization's heritage turns hostile and unforgiving. Good persons leave. Those who stay are unhappy. Such conditions are not healthy business; really, they are destructive.(Moodie,2009,3)

 

Causes of (Mis) behavior

 

Emotion

At times, an angry answer may be appropriate. Yet, anger has become so widespread that it is now an anticipated response to stressful situations. That is bad news for employers because angry employees can destroy team morale, create anxiety among coworkers, engage in sabotage, and other undesirable behaviours, or become so enraged that they spark brutal outbursts. As many as one-quarter of all employees seem chronically angry at work and most of the effects of anger are subtle.(Toynbee, 2008, 25) They encompass the hostile work natural environment and the inclination to manage the smallest amount of work to get by, resulting in the fall in productivity. Even when the situation does not turn brutal, anger can poison an organization. It can destabilise productivity, inhibit creativity, sabotage initiatives, and destroy relationships. Not surprisingly, suppressed anger also has been connected to health complaints such as anxiety, depression, high body-fluid pressure, and heart disease.(Young, 2004, 6)

Therefore, it is not hyperbolic to say that anger is the single greatest social difficulty we face. The symptoms are everywhere: despise crimes, bombings, and prevalent, low-grade incivility. Dealing with an angry worker is both challenging and distasteful. Johnson (1988) states that if the manager tries to defuse the situation, he/she should:

· Confront the worker privately to avert embarrassment.

·Not overreact or sign aggressively.

·Listen without judgment. Many persons simply want someone to hear what they have to say.

·Validate the employee's sentiments or position.

·  Help the worker save face throughout an angry situation.

·  Suggest the delay so persons can cooling off.

·  Withdraw, if necessary.

In addition to anger, tension has furthermore advanced in the workplace.

Stress

Another survey, finished at Cambridge University, discovered that persons in all kinds of occupations described the greatly increased pace of work in the last five years, due to decreased staffing levels(Toynbee, 2008, 25). Insecurity about losing status and advancement whips persons on as much as fear of losing their jobs. The peak five causes of stress in the workplace are:

1 lack of communication;

2.increased workload;

3.job insecurity;

4.organizational change; and

5.poor work organization.

Faxes, cellular phones, and modems make it likely for us to work any time, any place. No longer does leaving the agency signal the end of the work day. People can now send us voice posted letters and e-posted letters at 8 p.m. on Christmas Eve. And since we can access these systems remotely, there is the constant pressure to respond punctually or have our work ethic questioned.

In addition, companies have slash persons out of the workforce (downsized) with razor-sharp accuracy, but have ...