WHEN DOES IT MAKE SENSE TO OUTSOURCE?

When does it make Sense to Outsource?

When does it make Sense to Outsource - Specifically the Maintenance and Support of an Application System?

It does make sense to outsource when it is concerned with the maintenance and support of an application system. Outsourcing essentially involves redefining the boundaries of the organization. It can range from peripheral activities such as security and cleaning to major organizational change with significant impact on organizational structure, employee skills, and performance management. If managed appropriately, BPO can result in significant performance improvements and productivity gains and offer strategic and competitive advantages ...