Wegmans Grocery Store

Wegmans Grocery Store

1. What was the technology solution and what business strategy in the organization did it support?

The type of technology solution that Wegmans Grocery Store had adapted was that of using hand-held scanners to reduce the involvement of cashiers. The hand-held scanners were capable of updating information such as inventory stock and accounts of customers. The strategy that the grocery store implemented was the Product Differentiation Strategy (Business Strategies, 2012). They had done it to improve the customer satisfaction levels in order to gain customer loyalty (Wegmans, 2012).

2. What was the “before” situation prior to the ...