CALL CENTRE MANAGER'S ATTITUDE 'TO WORK REMOTELY12
RESULTS INCLUDE:13
REMOTE WORKING ATTITUDE13
VIRTUAL CALL CENTRE: AN IDEA WHOSE TIME HAS COME?14
PRACTICAL GUIDE15
PROS15
CONS17
CHALLENGES17
CONCLUSION18
REFERENCES19
Virtual Enterprise
Introduction
IT revolution and the Internet have made it possible to change the way organisations and individuals involved change. But sometimes means or instruments to be confused with the objectives. Internet and all the tools, information technology is not an end in itself. There are lots of people lost in the excitement of the Internet has forgotten about the great changes taking place around them. These changes have observable facts such as globalisation, the economy of knowledge and skills. These factors will be considered as a structural phenomenon. Organisations and individuals deal with these organisational developments apply schemes to contend in the modern World. Schemes can be put through can be bounded to the accessibility of the technology. (Stalk, 2000, 27)
By the end of 2008, Virtual Enterprise suffered the blow which caught the telemarketing industry, after one of the worst financial crisis in history. I really did not expect this big drop in demand. We had to reinvent ourselves quickly. Managers realized they needed to reduce costs and look for tools of differentiation from their competition. We had to think 'outside the box' to survive this drastic change. (Weinstein, 2009, 22)
Discussion and Analysis
Organisations are capable on the way to centrally handle big organisations, achieving economic systems in fabricating, advertising, allocation, and administration. In this situation it was logical and desirable to control lots of functions and operations directly. Companies centralize most of the operations carried out as many tasks as possible and hired large numbers of people to perform them. Being big is good. (Goldman, 2005, 67)
The Virtual Enterprise is a new concept has been applied when a company has outsourced part of its value creation process, trusting certain functions and activities to other companies with which they worked to complete the value chain above. The fact remains that the formalization of the concept of Virtual Enterprise clover begins with the organisation proposed by Charles Handy in his book "The age of unreason" in 1989, later in the decade of the nineties, Davidow and Malone in 1992 in his book "The Virtual Corporation" present their particular view of the subject, writing phrases such as "The virtual corporation Began as a vision of futurist" and also restricted the concept to the period of last ten years, this is really the 80's, which distorts and confuses the reality of the Virtual Enterprise. (Handy, 1989, 40)
The virtual enterprise is the subject of growing interest in international forums administration and business journals. Since the work of Davidow and Malone, attempts to understand the nature of the virtual in the company have multiplied. In order to clarify some basic ideas, let us review the concept virtual basic. Recently, digital virtual reality becomes the more established use the concept, ranging from electronic gaming operators visual-motor feedback to the design of sensory immersion ...