VA HOSPITAL

VA Hospital of Houston



VA Hospital of Houston

Introduction

The business balance scorecard is the effective tool for monitoring the expected performance of the various departments in an organization. A balanced score card is a strategy tool used for strategic planning and management (Olijve, 2006). It enhances the internal and external communication, and administers organizational performance with respect to strategic goals.

Proposed Metrics to Measure Performance in Specific Areas

There are four drivers which have been used in the balanced scorecard. These drivers are financial, customers, internal business process, and employees learning and growth. Each driver of factor has strategic objectives which the organization ...