UNITED PARCEL SERVICE

United Parcel Service: Case Study



United Parcel Service: Case Study

Introduction

Established in the year 1907 as a messenger company in the US, UPS has become a corporation with over $42.6 billion assets around the world. UPS is considered to be one of the leading organizations with one of the most renowned and well-liked products in the world. The organization knows that diversity covers more than customs, gender, and age. Diversity is a precious, core element of UPS because it brings a wider variety of resources, expertise, and ideas to the company.

Question 1: Do you think Individuals can learn empathy from a 1-month CIP experience?

After analyzing the case, we can say Of course. Empathy teaches managers to step outside the traditional thinking and learn ways to relate to people who are dealing with other situations Decision making and problem solving are two of the most difficult professional work. Almost all professionals have studied something about technical diagnosis of problems and problem resolution. However, decision making at the management level requires a different process, with some similarities. The ability to make decisions is one of the attributes that always arises when professionals talk about successful people and analyze their characteristics. Good decision makers are not born lucky, but help the usual conditions (Allen, 2001, 414).

Discussion

If we analyze the case, we will come to know that Mark Colvard felt in his usual managerial training, he would have deprived of the employee the time off because he was looking at the bottom line. The ability to make decisions can be taught and developed, but that does not mean it is possible to "make silk bags with pig ears." The analytical process to divide the resolution of problems in a number of steps used to train managers for decades. The first decision-making technique to be mastered is the ability to differentiate between direct decisions, regular, and even urgent and more complex decisions that justify the analysis required to reach a satisfactory result. Direct decisions, repetitive, that should be delegated, if possible, and standard procedures should be established to address them. These decisions referred programmable decisions, and in some circumstances can be programmed into a computer to make an appropriate response. Emergency decisions must be made quickly, especially if safety is at stake. Typical situations that require urgent decisions can be investigated in advance, while procedures established model for future action (Madsen, 2003, 35).

Complex Decisions

In the case of Mark Bolvard, the decision can also be termed as some what complex. These decisions typically require a large amount of information and lots of discussion before. The first question to be resolved is who will handle the decision and how.If, the decision directly affects the employees but is not significant for the progress of the firm, may require participation, and group discussion. The basic choices are: who to involve in decision making, whether to organize discussion groups and information dissemination, and whether to address the decision yourself, without assistance. The time control is also a decisive factor, but ...