UNIT 3

Unit 3 Individual Project

Name of the Writer

Name of the Institution

Unit 3 Individual Project

Introduction

Both the workforce and workplace have changed, which also changed the kind of supervisor within a workplace. Nowadays, organizations do not need to be someone who control or command but excelled in improving systems and coaching. Moreover, automation and technology have and heightened the need for knowledge front-line supervisors. Unfortunately, as a departments manager it is observed that front line supervisors who are key to process excellence and high performance are less prepared for supervision.

Discussion

Being a department manager, found that this lack is due to absence of formal appraisal system. Formal year-end appraisal review should be conducted in addition to informal periodic and ad-hoc review with employees. During the reviews, the overall performance rating that has been determined based on the performance discussed. Equal emphasis should also be placed on the behavior-based skills and task-based skills (Prowse & Prowse, 2009).

Task-Based Skills

Behavior-Based Skills

Create performance improvement plans

Utilize change and innovate

Facilitate and lead team meetings

Resolve conflict and build teams

Identify cost reduction opportunities

Provide performance feedback

Process analysis and design

Seek first to understand

Develop and implement improvement projects

Communicate expectations

Spreadsheet and database use

Respect and promote diversity

Graph creation and analysis

Take initiative to improve performance

The performance appraisal system includes performance standards and definition of rating. Rating will be define on following criteria and marked on a scale of 5 to 1.

5 - Constantly exceeds all set performance standards; standard performance being rated is constantly apparent by its excellence.

4 - Constantly usually go above set or meet standard of performance; signifies above satisfactory level of performance in the standard being rated.

3 - Constantly achieves and meets set performance standards.

2 - Usually falls below set performance standards; marginal performance; performance meets only the minimum standard requirements; and employee need improvement.

1 - Constantly does not meet ...