TRAINING PLAN

Training Plan

Training Plan

The business need for this training plan is improving customer service practices of the production assistants. There have been several incidents where, due to miscommunication between the client and the production assistant, costly errors have occurred. I believe that with proper training, there can realistically be a significant improvement in their performance. Production assistants work with salespeople to put jobs through production, as well as work with clients via the telephone. (Raven, 2001, 69)

There are seven production/sales assistants for 14 salespeople. The PAs are responsible for 70-80 jobs per month. After the salesperson closes the ...