TICKETING SYSTEM REVIEW

Ticketing System Review



Ticketing System Review

Trouble-ticketing systems are used in a number of service-oriented industries to rapidly and efficiently hold track of jobs and job-related details. Within the IT industry, ticketing systems, or helpdesk applications, form the core of most technical support groups(Xie, 2004).

The increasing use of electronic ticketing systems in the market is not only related to the overhead cited phenomena but furthermore, and mainly, to the advantages that those systems provide to operators. Among those advantages, review focus the replacing of physical entails by information management that, besides speeding up the procedures, permits a better control of ...