THE SEAMLESS JOURNEY

Customer Satisfaction - The Seamless Journey



Customer Satisfaction - The Seamless Journey

Introduction

In this paper, we will have an in depth discussion on the seamless journey. We will look forward to the ways in which seamless journey can be achieved at national and international level. We will also provide with the suggestions on how the journey could be improved by adopting the seamless journey. To go ahead with the topic, we will also provide the example of transportation policies in United Kingdom.

Seamless journey is a stress free journey in which the traveller does not get interruptions and disturbances. The travelling experience is sometimes stressful for the passengers as they have to go through a number of different processes throughout the journey. This makes the passenger disturbed sometimes. Therefore, some of the developed countries have now decided to make their transportation free of disturbance in terms of reducing their multiple processes to relieve the commuters. Seamless journey also aim to keep the commuters updated with information relevant to their journey. It will create an experience in which a traveller would enjoy having highly relevant information.

By adopting the practices of seamless journey, there would also be reduction in the usage of personal cars and people would be encouraged to use public transport.

Discussion

A seamless transport system is a transport that allows people and goods to move anywhere at any time economically and without delay. It minimizes the risk of accidents and does not depend on energy from abroad and is compatible with environmental considerations. A seamless journey also means to have the integration of the transport network to improve and enhance the system.

It also multiplies intermodal places, allow easy transfer between modes for efficiency of transport networks. Among the current challenges in the transport sector, one of the most important is to meet the growing demand for mobility while acting for limiting the negative externalities of transport which affect the environment (such as pollution and noise), the economy and also the society in terms of health and safety. These challenges require changes in behavior and also the investment in infrastructure and new technologies (Allen 2010, 75).

The transport users of the United Kingdom want their journey to be safe, comfortable and reliable. Journeys which involved the public transport mostly lack the service of door-to-door pick and drop. Therefore, majority of the people does not find the public transport as comfortable since they have to walk much. However, in a busy city like London, people are also reluctant to drive due to the heavy traffic on roads. Hence, they need a public transport which is a door-to-door pick and drop service and provide comfortable and reliable journey.

The United Kingdom has a complex and extensive network of transport which has grown since the past decade, mostly in an ad hoc way. Due to this situation, the physical connections among various ways of travel services have become difficult and long. This has become worse due to the tendency of transportation providers who created the processes and procedures more complex and lengthy. A very little attention is paid to enable ...