The Day in the Life of Tom McCartney

Introduction

The purpose of this study is to expand the boundaries of our knowledge by exploring some relevant facts and figures relating to the Hilton Hotel. In this paper, we will conduct an interview with Tom McCartney, in order to find out some in-depth information regarding Hilton Hotel. Following questions will be asked during the interview:

How did you get into the business?

How long have you been in Management?

Why did you become a manager?

Take me a through a typical day here

Tell me about a WOW moment for a guest visiting

What are some ways you recognize an employee for going over and above?

Where do you see yourself from 5 years from now?

In the next section, we will present the information relating to Hilton Hotel after interviewing Tom McCartney.

Interviewing a Hotel Manager

According to Tom, it all started off in 1919. Conrad Hilton, the founder of Hilton Hotels has got in to this business by purchasing “The Mobley Hotel”, in 1919 in Cisco. Although the ownership had been transferred to Conrad, still the “Hilton” brand was not given to the hotel. Conrad decided to continue the business with same brand name “The Mobley”. In 1925, Conrad built another hotel in Dallas, Texas, but this time, he decided to give it a brand name “Hilton”. The hotel was known as “Dallas Hilton”. It was the first time that the brand “Hilton Hotels” came in to limelight. Afterwards, in 1954, Hilton Hotels taken over Statler Hotel chain, and became one of the largest hospitality business in the world.

When we asked Mr. Tom about the duration of his service, he stated that he has been a part of Hilton Hotel for 10 years. Tom has seen various ups and downs in the business, but determination and devotion with the work has enabled ...