THE CONTAINER STORE

The Container Store's Customer Service: Recruitment and Training as Competitive Advantage

Writer's Name:

Institutes Name

Table of Contents

Recruitment and Trainging as Competitive Advantage1

Company Background and Introduction2

Significant Issues in the case study2

Summary-Case Study3

Container Store And Competitors3

Practices of Human Resource5

Role of Human Resource at Container Store6

Process of Recruitment and Trainging at Container Store6

Compensation at Container store9

Distinctiveness And Sense Of Affiliation10

Lowest Rate Of Turnover10

Culture of Container Store10

Education Program at Container Store11

Recommended Strategies12

Career Growth Opportunities13

Equal Employment13

Conclusion14

The Container Store's Customer Service: Recruitment and Training as Competitive Advantage

Recruitment and Trainging as Competitive Advantage

The present role for human resource department is that of a partner in helping the organization attain its business strategy. Without effective human resource management, the company cannot accomplish high-level goals such as competing globally, grabbing market share, and being innovative. A way HRM contributes to business strategy is by helping to build high-performance work practices. The foundation principles and the corporate strategies for the recruitment, training, development, and the fulfilment of employee needs, is one of the main reasons for this exceptional achievement at the container stores. The founders of the Container Store did not depend upon a single theory, but they have taken various elements from many theorists and they have adopted best practice approach in order to perform these tasks of recruitment and training in an effective and efficient way. Competitive Advantage is derived from the resources of the organization. According to the Theory of Resources and Capabilities, resources are the basic element for capacity building, and from them the competitive edge. To earn a profit and operating business lucratively is the core ambition of a business. Every organization tries to achieve this objective by hook or by crook. In order to achieve this core objective organizations devise various effective strategies that would help them in the attainment of their objective that is to earn a profit. Some strategies that some organizations adopt become famous because of its uniqueness and effective implementation. One of such practice is effective management of human resources. In past years, human resource was just considered as a support role in an organization. But in today's era management of human resource possesses strategic dimension in organization.

In such a theory is called recourse to any factor of production that is available to the company, or anything that it can control a stable, even if does not have a clear property rights over it. Among these factors of production, assets are resources that the company has, while capabilities are something that the organization can do from the use of such assets. Human resource plays an important role in attaining a competitive advantage for and business.

Company Background and Introduction

The company was founded in 1978 by Garret Boone and Kip Tindell. During this period the founders, found an opening market and decided to open a Home Organization Product store. At that time, home organization products were sold only for commercial use. Boone and Tindell persuaded different manufacturers to sell their products to them, so they could in turn sell them to the general ...