TEAMS IN THE 21ST CENTURY REFLECTION

Teams in the 21st Century Reflection

Teams in the 21st Century Reflection

Diversity denotes variation in a wide range of team members' characteristics, including professional background and expertise, tenure, and salient demographic features such as age, gender, race and ethnicity. (Ayoko, 2007) has distinguished between surface-level and deep-level diversity. Surface-level diversity refers to the extent of demographic variation in a work unit, whereas deep-level diversity purports to disparities in personality, attitudes, and values. By contrast, divergent communication designed to exclude some team members from interpersonal interactions represents competitive orientation to conflict management, demonstrated by use of specific dialect ...