STRATEGIC QUALITY MANAGEMENT

Strategic Quality Management in Traffic & Patrols Department in Al Ain City



Table of Content

Introduction3

Literature Review4

Traffic Safety Support Strategy5

Strategic Action Plan5

Process Improvement6

Strategic Goal: Improve the Quality of Patrol Services7

Department Hierarchy8

Discussion8

Operational Strategies9

Responder Safety and motorist safety9

Safe, Quick Clearance9

Maximize Capacity of the Roadway System10

Strategically Manage Demand10

Regional Staffing and Equipment Needs12

Strategic Outcome Measures13

Conclusion15

References16

Strategic Quality Management in Traffic & Patrols Department in Al Ain City

Introduction

The top three transportation priorities of the Al Ain City Petrol Department of Transportation AACPD is preserving the road system, making safer roadways, and reducing traffic congestion. The Incident Response Program plays a vital role in the success of meeting these priorities. Incident Response or Traffic Incident Management is the marshalling of agencies, vendors, and other resources to respond to, investigate, and clean up traffic incidents. Four to ten minutes of traffic congestion (depending on traffic volume) can result from every minute a lane remains blocked, so incidents must be detected and cleared as rapidly as possible to minimize the impact on congestion, especially during peak periods (Tsay, 1995, 102).

The Incident Response Program compliments other agency programs and helps maximize the agency's ability to efficiently operate the states transportation systems by deploying specially trained roving Incident Response Technicians in congested areas to manage traffic incidents and minimize their impact on traffic flow. Whether clearing minor incidents such as stalled vehicles quickly, or providing emergency and work zone traffic control at major incidents, life safety is the #1 goal: safety of motorists involved, safety of responders, and safety of motorists approaching the incident. Fortunately, traffic incident management practices that improve responder safety also enhance motorist safety, and vice versa.

The program's motto is “Clearing Roads - Helping Drivers,” and its mission is to minimize traffic congestion caused by traffic incidents, through early detection and response, to clear them quickly in order to prevent secondary collisions, keep traffic moving, and reduce congestion. With 55 roving Incident Response vehicles statewide, escalating costs and staffing limitations are a major threat to program sustainability. The purpose of this plan is to identify service delivery and funding strategies that will enable to program to keep up with the increasing service demands of detecting, responding, and clearing traffic incidents to make our highways safer everyone.

Literature Review

The two factors most central to fulfilling organizational strategy are alignment and execution. Alignment means that operations and resources are directed toward the achievement of strategic goals and objectives. Achieving alignment often requires that supervisors' promote understanding of, sooth opposition to, and rouse support for the Patrol's strategic plan and its progeny, the Strategic Action Plan. Execution means maintaining a bias for action and being results-driven. Members must not only know what the goal is, they must have a clear sense of how their individual and combined performance can influence goal attainment. While productivity is important, the ability to get results is what matters most. When preparing this Strategic Action Plan, note that the Patrol's six strategic goals convey this organization's strategic ...