The case discusses the innovative steps taken by Sarah to improve the productivity and communication process inside the public IT Company. Even though, the step were very effective and were bringing empirical results, the city leadership perceived it as a waste of time, and the department was not performing well, even though it was.
The underlying issues that led to Sarah's current (negative) position
The lack of understanding of the City manager to the working of the IT industry and the working of the company, as Sarah was leading can be seen as what ...