The survey monkey is an online surveying company which does surveys for different purposes like academic, business and marketing research etc. This survey has been conducted to analyze the quality of the work given by the Kuwait government. The survey contains both the end user and ministry of interior and the respondents were 456 for end user and 582 for Ministry of interior. The analysis of the questionnaire has been done through the t-test statistics. If the results are greater than the tabulated values, then the data is found to be significant otherwise not. Chi - square test is also used for ordinal scales measurement in the questionnaires.
The independent t-test measures the difference between two groups keeping one similarity between them which certainly gives a good comparison of the data. Not all the questions have been included in the analysis, only important questions that are the part of both the questionnaires have been included to analyze the comparison between the data of both the questionnaires. Few extra questions that were not the part of these questionnaires were also included to include self importance of different questionnaires study.
Data Analysis
Using frequency distribution
Survey Question #1 - What is your age?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
19 and under
5
1.1
1.1
1.1
20 - 29
172
37.7
37.7
38.8
30 - 39
192
42.1
42.1
80.9
40 - 49
75
16.4
16.4
97.4
50 and above
12
2.6
2.6
100
Survey Question #2 - What is your highest level of education?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Less than high school
48
10.5
10.5
10.5
High school
32
7
7
17.5
Diploma
35
7.7
7.7
25.2
University degree
310
68
68
93.2
Graduate level degree
31
6.8
6.8
100.0
Total
456
100.0
100.0
Survey Question #8 - How do you rate the emergency services delivered by the Kuwaiti public safety & security agencies?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Excellent
25
6.2
6.2
6.2
Good
85
21
21
27.2
Satisfactory
191
47.3
47.3
74.3
Poor
70
17.3
17.3
91.6
Unsatisfactory
22
5.4
5.4
100.0
I don't know
11
100.0
100.0
Total
456
Survey Question #3 - Where do you work?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Ministry of interior
379
83.1
83.1
83.1
Kuwait national guard
65
14.3
14.3
97.4
Kuwait fire service directorate
7
1.5
1.5
98.9
Ministry of health
5
1.1
1.1
100.0
Total
456
100.0
100.0
Total
456
100.0
Survey Question #2 - What is your position in the job?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Section officer
281
61.6
61.6
61.6
Head of a section
131
28.7
28.7
90.3
Assistant manager
21
4.6
4.6
94.9
Manager and above
23
5
5
100
Total
456
100.0
Survey Question #8 - How do you rate the services delivered by TETRA network?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Excellent
37
9.2
9.2
9.2
Good
121
30
30
39.2
Satisfactory
96
23.8
23.8
63
Poor
43
10.6
10.6
73.6
Unsatisfactory
23
5.7
5.7
79.3
I don't know
84
20.8
20.8
100
Total
456
100.0
Survey Question #14. How do you rate the skills and knowledge for the staff of the Telecommunication Engineering Department - MOI?
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Excellent
10
3
3
3
Good
84
25
25
28
Satisfactory
93
27.7
27.7
55.7
Poor
44
13.1
13.1
68.8
Unsatisfactory
5
1.5
1.5
70.3
I don't know
100
29.8
29.8
100
Total
456
100.0
Using t-test statistic (one sample t-test)
The one sample t test is used to test whether the sample mean (x) for a specific variable is "likely" or "unlikely" against the hypothesis that this average from a sample that was drawn at random from a population which we know the mean (µ), but not the standard deviation. In this case, the sampling distribution of means no longer follows the shape of the normal distribution. In fact, when we do not know all the population parameters (mean and standard deviation real), we can use the t distribution, akin to the normal distribution, and test whether a sample from a population with known mean but a standard deviation that is not.
One might think that the standard deviation obtained with the sample is a good estimator of the true value populational, but this is not the case, especially with a small sample size. Like the mean, standard deviation and variance of a sample varies from sample to sample ...