Spencer's Ltd Retail in India

By





ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.



DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________



ABSTRACT

For many years, community development goals were philanthropic activities that were seen as separate from business objectives, not fundamental to them. 'Doing well' and 'Doing good' were seen as separate pursuits. This principle is now changing in the present business scenario. As the business organizations are a part of the society, the company's accountability and responsibility are not only towards their shareholders but now it is said that as these organizations take input from the society, they should also give something in return to the society. Nowadays companies are finding new ways to discharge their technological responsibility and Enterprise Resource Planning (ERP) is one of them. Enterprise Resource Planning is a software tool for increasing the productivity in the organization in various tasks. Today, the emergence of Enterprise Resource Planning programs has heralded a dramatic shift in business organisations. This is the reason why in this research, the usage of Enterprise Resource Planning at Spencer's Retail Ltd in India was reviewed. It was seen the way it has proved to be useful in retail organisations. Spencer's Retail Limited in India is one of the most successful retail outlets in India. Due to their large scale operations and increasing demand for technological tools, the company decided to install ERP software in their operations and has proved quite successful. Therefore, in this research it was seen the way ERP software has assisted Spencer's Retail Limited India's in various operations.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

Background of the Study1

Problem Statement1

Rationale/ Nature of the study3

CHAPTER 2: LITERATURE REVIEW4

The importance of Enterprise Resource Planning4

Decision making for ERP systems8

Business Process Management associated with ERP Implementation9

Benefits and Drawbacks of ERP System16

Stakeholders in Retail Industry in India18

Operations of Spencer's Retail Limited in India21

Information Technology Operations in Retail Business in India22

Mergers expected market ERP software27

CHAPTER 3: METHODOLOGY30

Research Tools and Techniques30

Reflection of outcome, Limitations and Ethics Research Outcome34

Limitations35

Ethics35

CHAPTER 4: DISCUSSION AND ANALYSIS36

Results36

Theoretical Data37

Limitations of the research40

Scope of the research41

Recommendations41

REFERENCES42

APPENDIX47

CHAPTER 1: INTRODUCTION

Background of the Study

The implementation of Enterprise Systems integrates the various functions of a corporate to streamline and achieve specific objectives. It is amalgamation of the three major components i.e. Business Management Practices, IT architecture and Specific Business Objectives (Tech-FAQ 2011). It requires redesigning of business processes. This gives rise to process deficiencies and gaps which questions the extent of success of the ERP. My research aims at study of these gaps / deficiencies and their process change ...