Service Line Approach and Customer Line Approach



Service Line Approach and Customer Line Approach

This research study presents the summary of the article “Service Line Approach and Customer Line Approach”.

Such customer satisfaction rating questions are usually followed by demographic information so that rating scale responses can be cross-classified by demographic descriptors such as age, education, gender, race, and type of health insurance. Open-ended questions are recommended for inclusion at the end of satisfaction surveys, to provide in-depth insights into key areas of strength and weakness of the provider regarding the product or service in question. Satisfaction surveys of key market segments ...